Frequently Asked Questions

Your journey begins when you submit an application or apply for a specific job on our website. If we see a potential match, one of our recruiters will reach out to schedule a meeting with you. During this conversation, we'll discuss your skills, experience, career goals, and interests outside of work. Sharing this information helps us find a job that aligns with your personality. Following that, we may conduct a skills assessment, check references, prepare you for interviews, and guide you toward the right temporary or permanent position. It's that simple!

Never! Working with City Employment Agency Inc. as a job seeker is completely free. Whether we find you a great job, offer resume assistance, provide interview tips, or offer career coaching, there are no costs involved. Our services are always complimentary.

Yes, you do! We offer competitive benefits packages for placed candidates. This includes access to group health, dental, and life insurance options, vacation pay, statutory holiday pay, and career counseling with skills training opportunities. After completing required consecutive hours on assignment, eligible associates can access single or family coverage at competitive rates.

To create an account, simply click Candidate Portal and follow the straightforward step-by-step instructions provided.

Applying for a job through City Employment Agency Inc. is easy and convenient. You have two options: you can search for jobs that interest you and apply directly, or you can complete our Easy Apply process. When you apply, our local recruiters will promptly begin searching for job opportunities that match your skills and experience.

Whether you're applying for a specific job or submitting a general application, all we require is your basic contact information and your work experience. If you have a resume, you can simply upload it, saving you from filling out additional forms manually.

In case of suspected scams, report the incident to your local police or the RCMP, note the report number, and report the incident to the Canada Anti-Fraud Centre.

Please be aware of the following:

• City Employment Agency Inc. representatives only use email addresses ending in @cityemploymentagency.com.
• Job openings are posted on our official website and official social channels, but we never initiate the application process via platforms like WhatsApp, Facebook, Instagram, WeChat, or Telegram.
• Accurate contact information for our office can be found on our website or through our contact page.
• We never request candidates to download chat apps like Google Hangouts or WhatsApp for formal hiring interviews.
• We never ask job seekers to cover any employment-related costs, adhering strictly to federal and provincial employment standards.
• We never ask candidates to download software subscriptions or send payments for background checks.

Absolutely! We're committed to ensuring your success and satisfaction in your new role. We'll maintain regular communication with you. For temporary assignments, we'll contact you before the assignment ends to discuss potential new opportunities and career development pathways.

Once you become an associate, your City Employment Agency Inc. representative will provide you with a digital copy of the associate handbook and onboarding guide.

To ensure you receive timely and accurate payment, please follow the step-by-step instructions provided by your City Employment representative for recording your worked hours. If you need assistance, please visit our contact page.

You can access your pay stubs securely by logging into your account via the Candidate Portal.

Your T4 forms are typically dispatched by the end of February each year. If you haven't received your T4 by late February, we recommend reaching out to us at payroll@cityemploymentagency.com for assistance.

Your satisfaction is our priority. If you have any questions, concerns, or feedback regarding your placement, please reach out to your local representative or support team.

Payday occurs every Friday via direct deposit (some banking institutions process funds as early as Thursday). If you encounter any payment discrepancies or have questions regarding your pay, please contact payroll@cityemploymentagency.com.

Through our career partner programs, City Employment helps you gain new skills and qualify for better positions—all without additional costs. We connect associates with valuable learning materials and practical skill-building resources. It's just one of the benefits of being part of the City Employment community.

If you've applied for a job with us before, your email is already registered. Simply enter your existing password to sign in. If you forgot your password, easily reset it using the "Forgot Password" link on the portal page.

We accept resume files in .doc, .docx, .txt, .rtf, or .pdf format, as long as they are 5MB or less in size.

Sometimes, due to formatting styles or custom fonts, our automated system may have trouble parsing certain details. You can try saving your resume in standard PDF format and re-uploading, or manually fill in your work history.

You can easily update your profile details by logging into the Candidate Portal. For restricted account details, please reach out directly to your account representative.

Don't panic! Simply click on "Forgot your password" on the Sign-In page to regain access via your registered email address.

To report technical issues, please visit our contact us page and choose "Technical Support" to submit your request.